Shipping policy
Shipping Policy
Thank you for shopping with PawSoluna.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been processed, you will receive a confirmation email with tracking information.
Please note that processing times may be slightly longer during holidays, promotions, or high-demand periods.
Shipping Time
Estimated delivery times:
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Canada: 5–12 business days
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United States: 6–14 business days
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International: 7–20 business days
Shipping times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Please allow 24–48 hours for tracking updates to appear.
Delayed or Lost Packages
PawSoluna is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
If your package appears lost or significantly delayed, please contact us at shopifybusiness2029@gmail.com and we’ll do our best to assist you.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.
Contact Us
If you have any questions regarding shipping, please contact us at: